MortgageStream launches CallStream Call Centre Software System

MortgageStream, who is a software provider, has now announced a launch of a new Call Centre Financial Services System called CallStream. This new software will come with a range of different options, which will suit small medium and large call centres who sell IFA, Life, Mortgage and Protection products to the public. This great new system has options for scripted Fact Finding with mandatory fields; this is to insure FSA & TCF compliant sales.

The CallStream also includes a number of options so that the user can link with the user’s telephone switchboard, this will allow for automatic dialling/answering via the PC, call recording, call Logging as well as caller display. The list of features does not stop there though, there is also an SMS Text messaging facility, this is perfect if the customers need to be updated on the progress of their application. The reply which the customer sends will go directly to the call centre operator who is dealing with the application.

Sales Director at mortgagestream, Paul Holden, has said “In recent years the public has become used to interacting with Financial Services providers over the telephone and we have noticed a number of intermediary firms starting up or enhancing their telephone based businesses; this is especially prevalent since the recent changes in the mortgage market. We have a growing number of mortgagestream users that already operate call centres and they asked us to build specific functionality for their phone based staff.” He also added “CallStream includes a host of features and allows both the Advisers and Administrators to work hands free by connecting a phone headset to their PC via an interface; This leads to far greater efficiencies in the work place, more compliant working practices and an additional benefit is that the use of the headsets reduces the risk of neck and back pain for their sales and processing staff.”

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